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We are Emirates Group IT. We fuel the growth of the Emirates Group by providing leading edge Aviation IT solutions and services to Emirates airline, the fastest growing airline in the world and dnata, one of the largest air services providers in the world.

Emirates Group IT (EG-IT) is the largest operation of its kind in the region, employing around 2,200 people with more than US$200 million invested in information technology.

Our talent comes from over 160 countries. We recruit people who add value and aspire to be future leaders of Aviation IT by providing unparalleled career opportunities.

With innovation at the centre of our culture, and a forward thinking approach to product and solution delivery, we continuously build upon our comprehensive portfolio of Aviation IT solutions. We inspire new ideas, challenging the status quo and achieving results.

We thrive on collaboration, working with world class IT partners to bring forth the best talent and experience to deliver Aviation IT solutions for tomorrow.

We offer careers in Aviation IT across the travel, transportation or leisure industry and are looking for talented professional who have worked in developing or integrating systems and solutions in any of the following areas: Airline and Airport Operations, Airline Commercial, Network Planning, Cargo and Logistics, Engineering and Safety, Tour Operations, Destination and Leisure Management and Shared Services (HR, Legal, Procurement and Finance).

Source: http://www.emiratesgroupcareers.com/english/careers_overview/telecom/default.aspx

Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations

The passenger in the third row of the airplane speaks only Swahili and has a broken video screen.

But fortunately, hours earlier, an Emirates Airlines purser reviewed a flight plan on a tablet computer. The plan informed that a flight attendant on board happens to know a smattering of Swahili. After helping the passenger, the purser notes on her tablet that the seat screen needs repair. When the plane lands, everyone who needs to know -- from repairmen to a vice president -- receives an update about the faulty equipment.

While still hypothetical at this point, this is the kind of story that Emirates Airlines hopes will stem from a new initiative designed to strengthen customer relations by improving in-flight communication and putting more information at employees' fingertips. The airline has created its own Windows 8-based CRM application and plans to deploy it on HP ElitePad 900 tablet computers. The company will begin rolling out the tablets on planes next year, but airline executives already can't keep their feet on the ground as they consider the tablet's potential.

For several years, the Dubai-based airline has run a CRM app it developed for laptops, but by making the program accessible on a tablet, flight crews will have an easier time concentrating on customer experience, according to Patrick Brannelly, an Emirates vice president of communications.

By making this so much easier, we'll get so much more information on what we do right," Brannelly said.

Until 2004, an Emirates purser, or chief crew officer, had recorded flight notes with pen and paper. Then, Emirates created its own business application, Knowledge-driven Inflight Service (KIS), which allowed pursers to use laptops to take stock of what transpired on a flight and how to better serve passengers.

KIS captures all sorts of information, anything from positive customer feedback to complaints about food to a report that a seat has a pen mark.

Once the plane lands, emails go out to as many as 26 departments, including Brannelly's, that list the good and bad things that transpired during the flight.

"If someone had trouble using a mobile phone or there was a customer entertainment system showing a movie with bad subtitles, I get an email within minutes of landing telling me about the issue," he said. "This gives management a real feel of what's happening."

Emirates believes it's not getting the full picture now on customer feedback because of the way the crew records flight incidents. The airline estimates passengers offer feedback directly to crew members only about 40% of the time when they experience bad service or encounter something broken. To complicate things, the crew records only about 50% of that feedback, Brannelly said.

A big reason why flight crews don't record everything is their laptops, according to Brannelly. They have to wait for a laptop to fire up, and it's bulkier than a tablet, he said. An easy-to-handle tablet should improve the crew's abilities to communicate and ultimately bolster the customer experience, he said.

Emirates will be the first global business customer of HP ElitePad 900, the airline said. The tablet will be available in January, when Emirates will give 100 of their customized devices to pursers. By year's end, every Emirates purser will have an HP tablet, and in the future, every flight attendant could also have one.

Source: http://searchcrm.techtarget.com/feature/Emirates-Airlines-creates-a-Windows-8-CRM-application-for-the-sky

Emirates Airline and ezRez Software Announce Global Technology Partnership ezRez to power Emirates' comprehensive hotel and car hire offerings for online bookings

DUBAI, United Arab Emirates and SAN FRANCISCO, Oct. 12 /PRNewswire/ -- Emirates Airline and ezRez Software, Inc. today announced a new multi-year partnership under which ezRez will be the exclusive technology provider for hotel rooms, car rentals and destination activities available through the airline's website, www.emirates.com.

Travelers will be able to add hotel rooms, car rentals and destination activities to their flights when booking online atwww.emirates.com, or they can use the website to book standalone hotel rooms and car rentals.  The entire itinerary, whether booked individually or in a shopping cart with Emirates flights, will be available through the "Manage a Booking" tab on the airline's homepage.

Emirates' worldwide reach and diverse customer base require a global technology platform that can be localized for each individual market.  With ezRez, Emirates will have control over a single global system that is deployed in 14 languages and supports payment in 42 currencies.  Additionally, Emirates will segment inventory by geographic region and traveler type to optimize hotel offers for the individual preferences of each market.  

"Emirates has won numerous awards for service, technology and in-flight comfort.  When we decided to offer hotels and car rentals, it was important to partner with a technology company that could meet the same high expectations we set for ourselves," said Russell Sheldon, Senior Vice President Network Passenger Sales Development, Emirates Airline.  "The ezRez platform is flexible enough to meet the needs of each individual market while delivering the world class products our customers expect from the Emirates brand."  

"Emirates serves nearly every major global market and is on its way to becoming the largest carrier in the world," said John Swanciger, Senior Vice President, Sales & Marketing at ezRez.  "As a global platform with unparalleled localization capabilities and the ability to offer unique travel products to any customer at any point in the purchase process, ezRez is a perfect match with Emirates."

In addition to using ezRez's configurable online tools, Emirates is making extensive use of the ezRez API to access inventory.  The online hotel and car hire functionality is scheduled to launch in Q1 2011.  In subsequent phases of the partnership, Emirates will incorporate ezRez's agent booking tool and use the ezLoyalty platform to provide additional functionality to Skywards, the airline's award-winning loyalty program.

Source:  ezRez Software, Inc.